HP enhances software to help telecoms transform operations and improve customer experience

HP today announced a broad set of telecom solutions designed to help service providers transform network operations to reduce complexity, lower costs and deliver a better customer experience.

At Management World, HP also announced three communications service providers (CSPs) that have recently selected solutions from the HP Next Generation Operations Support Systems (HP NGOSS) portfolio.

HP NGOSS software solutions provide CSPs with the advanced, highly automated OSS environment they need to complete a successful business transformation. With more automation, CSPs can streamline the two functional segments in OSS — fulfillment and assurance.

By improving the way services are ordered, provisioned and activated, and the way they are managed to meet customer expectations, CSPs can reduce costs and complexity, and ultimately, improve the customer experience.

With the expanded portfolio, HP now provides CSPs with a single source for both fulfillment and assurance, enabling them to transform their OSS environments more quickly and cost-effectively.

"CSPs must now compete for customers who have unlimited choice, and HP NGOSS solutions can help CSPs deliver the winning customer experience," said Philippe Leon, director, Communications and Media Solutions, HP.

"HP is now providing CSPs worldwide with both transformation expertise and proven solutions that are needed to modernize OSS environments."

HP NGOSS solutions are supported by a complete portfolio of consulting, delivery and management services.
Customers transform business with HP NGOSS

Pakistan Telecommunications Company Limited (PTCL), a provider of fixed voice and data services, worked with HP and Huawei to consolidate operations into a central network operations center and three regional centers. Huawei provided a turnkey solution using all HP products for fault management, trouble ticketing and performance management. Solutions included: HP TeMIP, HP Service Activator, HP Performance Insight, HP Network Node Manager and HP Service Desk.

"By automating management of our operations, HP NGOSS is helping PTCL reduce costs and deliver better service to our customers," said Walid Irshaid, president and chief executive officer, PTCL. "We believe the superior customer service is giving PTCL a competitive advantage."

Wind, Italy's second largest CSP, deployed HP Operations Manager and HP Network Node Manager to transform the customer experience. With a map display showing problem areas, Wind call center agents can speed resolution and activate an automatic call to assure customers their problem is being resolved.

Vivo, Brazil's largest mobile operator, deployed HP Unified Correlation Analyzer and upgraded HP TeMIP fault management. With a complete assurance solution for its multiple networks, Vivo can identify and resolve problems more quickly, thus enhancing the customer experience and reducing outage costs.

"Vivo is strongly committed to providing high-quality services for our customers, and to maintaining our leadership in quality management," said Atila Branco, director, Network Quality, Vivo. "We are constantly investing to improve our process to prevent faults and reduce network downtime."