Alcatel-Lucent is extending its customer management solution to include Microsoft Dynamics CRM. The customer management solution is part of Alcatel-Lucent’s Business Support System (BSS) suite which includes customer information systems such as call center, billing, order management, mediation, provisioning, integration middleware, portals and now, customer relationship management (CRM).
Thursday, May 26, 2011
Alcatel-Lucent is extending its customer management solution to include Microsoft Dynamics CRM.
The customer management solution is part of Alcatel-Lucent’s Business Support System (BSS) suite which includes customer information systems such as call center, billing, order management, mediation, provisioning, integration middleware, portals and now, customer relationship management (CRM).
Benefits of a well executed CRM strategy includes a consistent customer experience across all sales, marketing, and service channels, responsive engagements when issues arise, and the ability to identify targeted cross-selling and up selling opportunities that increase revenue and profitability and reduce churn.
Alcatel-Lucent has chosen the Microsoft Dynamics CRM solution for the following reasons:
* Flexible platform for building customized and integrated solutions,
* Fast deployment times and rapid time to market,
* Low Total Cost of Ownership,
* Familiar and user friendly interface.
By adding Microsoft Dynamics CRM to its BSS offering, Alcatel-Lucent is now able to provide Communication Service Provider customers with familiar, intelligent and connected experiences that meet their unique needs.
Alcatel-Lucent has recently implemented and put into operation the combined solution for an African Telecom Operator. The goal for this customer was to quickly become a large player in the country by combining mobile, fixed and ISP services. This customer is relying on Alcatel-Lucent and the benefits of Microsoft Dynamics CRM to build a new Business Support System as a key differentiator and enabler. This customer’s goal was to have a more innovative and flexible service offering than their competitors and to get to market faster, enabling them to reach their revenue targets and gain market share.
Alcatel-Lucent is the leading billing & customer care integrator in the Middle East and Africa.
“The ability to rapidly develop and launch innovative new services is critical to Communication Service Providersin today’s competitive environment,” said Jim Dietrich, Industry Managing Director, Telecommunications at Microsoft. “We are pleased to partner with Alcatel-Lucent to enable Communication Service Providers to deliver superior customer experiences, increase revenue and profitability and reduce churn with faster time to market leveraging the power of Microsoft Dynamics CRM.”
please sign in to rate this article
47675
