New CRM and Billing solution to support first truly global wireless carrier on a single platform
London, 21st June 2012 – Cerillion Technologies, a leading provider of next generation customer management systems, today announced that Truphone, the world’s first global mobile network, has signed a five-year contract for its convergent CRM and Billing solution. The new system will support Truphone’s existing presence in three countries and expansion into a further eight territories over the next year.
Cerillion is implementing the Revenue Manager, CRM Plus, Service Manager, Output Streamer and Information Manager modules from its pre-integrated product suite, and will perform a migration from Truphone’s legacy system. The new multi-country solution from Cerillion will enable Truphone to rapidly launch into new markets using a single centralised system, providing close integration with Truphone’s unique technical developments to enable the simultaneous management of a single GSM service across multiple network operators.
“Truphone has a simple premise for customers, but under the hood there is enormous complexity - in tariffing, in billing and in operations. We conducted a detailed competitive RFP and Cerillion emerged as the clear winner – it has the scale and strength to handle the complexity of our offering, and the flexibility to help us enter new markets quickly and efficiently,” says Colin Windsor, Chief Operating Officer, Truphone.
“By working with Cerillion we will be able to maintain a single product catalogue across multiple markets, and support customers from multiple countries and their associated currencies and local data within one system deployment.”
“Cerillion is proud to be working with such an innovative player in the mobile market,” commented Louis Hall, CEO, Cerillion Technologies. “Truphone are the pioneers of a truly global mobile world in which customers can make and receive calls, messages and data services worldwide within one monthly bundle, and we are delighted to be supporting them in their on-going growth.”
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Notes to Editors
Truphone is the world’s first truly global wireless carrier, helping people and businesses around the world thrive.
Founded in 2006, the company uses innovation to drive convenience up and costs down. The company’s flagship GSM service, Tru, helps international business by delivering significant savings via local rates while abroad and Tru’s least cost roaming.
Tru service works in over 200 countries around the world. Truphone is currently selling its service in the UK and will be broadly selling in the US and several other countries this year. Truphone offers multiple local numbers on one SIM card, allowing customers and contacts to reach each other without footing the bill of high international call charges.
The company is also a pioneer in the mobile VoIP space. It launched the first downloadable mobile VoIP app for Nokia in 2006 and has since been the first on the iPhone, iPod and iPad devices. Tru supports all leading mobile platforms and devices including Blackberry, iPhone, iPod touch, iPad, Nokia E and N series, and Android.
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