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Telecom Nation | Story

Managed UC and Collaboration Solutions in Latin America

Posted By David Deans, 19 October 2009 | 0 Comments | (2)
Tags: Unified Communications collaboration telepresence ITIL Cisco Orange

Orange Business Services, a leading global communications solutions integrator, is working together with Cisco to offer managed unified communications and collaboration services to companies in Latin America.

Both Cisco and Orange seek to help enterprises overcome the barriers of adopting information technology business solutions. Managed services are one of the most effective methods for companies to reduce capital investment costs while gaining access to innovative network technologies to improve business processes.


Orange currently supports enterprise customers in the region with three managed services for Cisco Collaboration solutions: Cisco Unified Communications, based on Cisco Unified IP telephony solutions, including a managed LAN service; a managed end-to-end Cisco TelePresence offer; and a Web collaboration service via Cisco WebEx. Orange is also a global leader in providing standards-based ITIL service management.


Orange Enterprise Telephony offers companies a scalable, distributed, enterprise-class IP telephony system that simplifies voice systems, and it provides advanced capabilities, such as mobility, presence and rich conferencing services as well. Orange consultants can help assess customer requirements, design and implement a solution, and provide operational support in a flexible model.


Orange also offers a Cisco Certified TelePresence Connection with Orange Telepresence Connect to provide a lifelike meeting experience for users in remote locations, thereby saving time and travel expenses. With the greatest coverage in the market, Orange Telepresence Connect spans 44 countries, including Argentina, Brazil, Chile, Colombia, Mexico and Venezuela.


Orange's high-quality audio and Web conferencing service, based on Cisco WebEx, gives companies a shared workspace when collaboration needs to go beyond talk. Participants join a meeting with a one-click entry from an e-mail invitation. They easily see participants who join by Web or phone, along with who is speaking.


The service allows customers to reduce travel costs and increase staff efficiency.


"With Orange managed solutions, customers have predictable monthly costs and a lower total cost of ownership," said Javier Semerene, vice president, Sales and Marketing, Orange Business Services, Latin America. "Another advantage is the flexibility of the offers, which can be molded by the client using the ITIL operational support framework. An outstanding customer experience is one of our key priorities, and we are committed to delivering the best level of quality and service to our pan-regional and global customers throughout Latin America."

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