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Sale is part of a broader effort to reduce debt. By Sean Buckley (0)
News added Over 6 months in TelecomTV One by TelecomTV One
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New solution consolidates Wholesale and Retail Billing Operations (0)
News added Over 6 months in Cerillion by Cerillion
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New research suggests that priorities for telcos and service providers in 2012 include striking a better balance of in-house and outsourced IT and making better use of their systems. Guy Daniels reports. (0)
News added Over 6 months in TelecomTV One by TelecomTV One
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Dominic Smith reviews AfricaCom, the number 1 event for the African telecoms industry with more than 6,000 participants and 250 exhibitors. (0)
News added Over 6 months in Cerillion by Cerillion
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Convergys Corporation (NYSE: CVG), a global leader in relationship management, today announced the worldwide availability of Convergys CRM powered by Microsoft Dynamics CRM 2011. This solution will help communication and utility service providers deliver proactive customer-centric service and marketing, as well as powerful sales management through an industry-dedicated customer relationship management (CRM) offering that redefines price-to-value. Communication providers will also benefit from (0)
News added Over 6 months in Microsoft by Microsoft
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Alcatel-Lucent is extending its customer management solution to include Microsoft Dynamics CRM. The customer management solution is part of Alcatel-Lucent’s Business Support System (BSS) suite which includes customer information systems such as call center, billing, order management, mediation, provisioning, integration middleware, portals and now, customer relationship management (CRM). (0)
News added Over 6 months in Microsoft by Microsoft
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Over the past few years I’ve become increasingly disillusioned with the customer service I’ve been given by my various service providers – gas, electricity, bank, telco, they’re all the same. It’s been a one-way street with everything stacked in favour of the service provider and very little the individual customer can do if the service doesn’t meet with expectations. Like it or lump it as they say. (0)
News added Over 6 months in Cerillion by Cerillion
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Over the past few years, transformation has often been the byword for huge change programmes that have sought to improve all areas of a Communications Services Provider’s (CSP’s) operation, including all business processes and the underlying BSS / OSS systems stack. These idealistic projects have sought to create a future-proof utopia whereby everything can be done faster and cheaper than ever before. Unsurprisingly, business transformation has rarely lived up to this hype. (0)
News added Over 6 months in Cerillion by Cerillion
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Ericsson enters alliance with Microsoft to provide an integrated billing and Customer Relationship Management (CRM) solution. The solution helps operators’ customer service representatives to work more efficiently. This telco specific functionality enables operators to offer better-quality services and improve customer satisfaction. (1)
News added Over 6 months in Microsoft by Microsoft
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Cerillion Technologies, an innovative provider of next generation customer management systems, today announced the completed implementation of its convergent CRM and billing solution for Spring Mobil, Sweden’s fourth GSM mobile license holder. Based on femtocell technology, Spring Mobil’s FMC service offers dedicated GSM networks to enterprise customers, enabling them to use a single GSM handset as an internal phone extension at work and as a standard mobile phone outside the office. (1)
News added Over 6 months in Cerillion by Cerillion
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London, 13th September 2010 – Cerillion Technologies, a leading provider of next generation customer management systems, today announced a new multi-million dollar contract to consolidate all billing activities for a large provider of mobile, fixed and data telecoms services in Asia-Pacific. Cerillion will implement the Revenue Manager, CRM Plus, Service Manager, Output Streamer and Web Self-Care modules from its pre-integrated product suite, and perform migration from multiple legacy systems. (0)
News added Over 6 months in Cerillion by Cerillion
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Global Headlines: RIM vs. India; Mobile Goes Global; Bank on SMS

PLUS
- Europe Report: It's Official - welcome to an Android world
- Asia Report: Customer Management - How do you keep the best & improve the rest?
- Americas Report: The Best Connected City in America?

(0)
Video added Over 6 months in NewsDesk by NewsDesk
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Customer management has come a long way from the days of plain old 'CRM'. It is no longer about call centres and listening to an endless loop of 80s pop music whilst in the queue, but has become a rich multi-channel user experience with customers expecting to be able to access instant support and administer their own accounts through a multitude of different technologies and touch points. (0)
News added Over 6 months in Cerillion by Cerillion
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TORONTO and BARCELONA, Feb 15, 2010 -- Redknee (TSX:RKN), a leading provider of business-critical billing and charging software and solutions for communications service providers, is pleased to announce an alliance with Microsoft that will extend Redknee's reach into the global markets that Microsoft serves, while also enhancing the Microsoft portfolio of partner-led industry solutions. (0)
News added Over 6 months in Microsoft by Microsoft
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Launching Convergys Smart Communications Suite powered by Microsoft, the first pre-integrated and pre-configured billing and customer care platform to rapidly deploy and launch new and exciting business and consumer services. (0)
News added Over 6 months in Microsoft by Microsoft
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