• Nokia's new subscription-based service uses AI and cloud-based technologies to help operators automate and optimize the entire fibre connection process, from end-user requests to service activation.
• Nokia Broadband Easy Connect helps operators cut repeat visits in half, speeding up fibre deployment by 20%.
• The solution accelerates fibre home connections, boosting efficiency and success rates for operators.

Espoo, Finland – Nokia today announced the launch of Broadband Easy Connect, a new subscription-based service that helps operators streamline, simplify and accelerate the process of connecting homes to fibre. The service allows operators to fully control and manage the home fibre connection process from the initial end-user request to the final service activation.  

As fibre deployments increase globally, operators face challenges in cost-effectively connecting subscribers. Over 30% of home connections are not executed to plan due to manual procedures, inaccurate data, and tight schedules, leading to multiple truck rolls. This inflates costs and prolongs connection times, significantly impacting total CAPEX. Efficient processes, field quality, and data accuracy are crucial for successful deployments.

A subscription to Nokia’s Broadband Easy Connect gives operators, their subcontractors, and retailers access to a cloud-based platform that helps automate the process of connecting end users to the fibre network. With workflow tools that can be tailored to the operator's needs and seamlessly integrated into the IT environment, Broadband Easy Connect can automate the processes tied to scheduling customer visits, dispatching engineers, and verifying field operations. Nokia’s solution also provides field engineers with access to a number of productivity tools such as ONT Easy Start and Optical Link Certifier, which provide automated service activation and end-to-end line testing. The cloud platform also allows field engineers to use AI computer vision models to validate port assignment and ensure all passive components are installed properly.

Based on Nokia’s extensive experience in fibre deployments, which has helped operators connect over 300 million homes worldwide, the solution reduces the time spent on each home connection and ensures a consistent user experience. 

Sandra Motley, President of Fixed Networks at Nokia, said: “With Broadband Easy Connect, we make it simple, fast and cost-effective for operators to set up home fibre installations. This means happier customers and a growing fibre business. Operators can get it right the first time 95% of the time and cut repeat visits in half, speeding up fibre deployment by 20%.”

Piotr Wieczokiewicz, COO of Nexera, said: “Nokia has been a trusted service partner for many years, providing services and platforms that allow us to meet our challenging targets to build the fibre infrastructure and connect end-users first time right, in time and in budget.”