Becoming an AI-native telco necessitates adopting best practices for building and managing AI capabilities, fostering collaboration with vendors, and leveraging GenAI and chatbots for customer engagement, maintenance and operational tasks. This transformation will significantly affect existing organisational culture, including skills, structure and market strategies. Ultimately, embracing AI as a core competency can enable cost efficiencies by streamlining operations and optimising resource allocation, positioning telcos for long-term success.

Recorded October 2024