Traditional telco business models are under unprecedented pressure and in this time of great uncertainty new opportunities can arise very quickly and from unforeseen quarters. So too can threats. However, a significant number of telcos continue to debate whether or not they need to transform at all. Well, they most certainly do! Gary Heffernan points out the strategic options that are open to telcos now and explains the core capabilities they must have and be able to exploit if they are to succeed as the world changes around them. He emphasises that the telcos must understand that transformation truly is a digital transformation in every sense and in terms of network virtualisation, actionable analytics, seamless customer engagement, digital experience and a seamless 'omnichannel' as well as automation and robotics.

FILMED AT: Broadband World Forum 2016, ExCeL Convention Centre, London