• Grameenphone has completed one of the world's largest deployments of Ericsson’s network activity data processing solution, Ericsson Mediation
• The solution generates a more accurate profile of how customers are using the network which can then be used to deliver an improved service experience

Bangladesh’s leading mobile communication service provider (CSP) Grameenphone has completed one of the world’s largest deployments of the Ericsson Mediation solution which efficiently collects, processes, and mediates large volumes of data generated on how its network is being used.

Ericsson Mediation collects data from different parts of the network and processes it to create a unified and standardized format. Grameenphone’s deployment – one of the largest in the world given its subscriber base – enables it to gain insights into network performance, customer behavior, and billing accuracy, leading to improved operational efficiency and service delivery.

The solution will cater to the data records of over 100 million Grameenphone subscribers, which will mean the processing of over six billion records per day.

The main benefits of the solution include real-time processing of usage data, mediation of different data formats and protocols, support for diverse network technologies, and the ability to handle high volumes of data with low latency. This standardized data is then used for various purposes, such as billing, reporting, and analysis. 

Grameenphone’s Chief Information Officer, Niranjan Srinivasan says: “The Ericsson Mediation deployment by Grameenphone is another step towards hyper-personalization, real-time analytics for usage and context, and AI-based insights for customers and retailers. This also improves the quality, consistency, and accuracy of our customer billing."

 Another step in the technology leadership journey of Grameenphone, this project introduces the newest generation software features such as a virtualized platform and new generation software while supporting future technologies.

Yasir Azman, Chief Executive Officer of Grameenphone, said, “The deployment of one of the world’s largest Ericsson data mediation tool underscores our commitment to innovation and customer-centricity while enhancing our operational efficiency. With real-time data processing, we are ready to cater to our customers' evolving digital needs and lead Bangladesh’s digital transformation, ensuring superior customer experience as we navigate the future of connectivity.”

Niranjan Srinivasan, Chief Information Officer of Grameenphone, said, “The deployment of Ericsson data mediation tool by Grameenphone is another step towards hyper-personalization, real-time analytics for usage and context, and AI based insights for customers and retailers. This also improves the quality, consistency, and accuracy of our customer billing."

David Hägerbro, Head of Ericsson Malaysia, Sri Lanka and Bangladesh says "Mediation ensures that all the necessary data is correctly gathered and processed, so customers receive accurate bills and dependable service. Our partnership with Grameenphone, to upgrade it with one of the world's largest Ericsson Mediation solution to a modern virtualized architecture, is about bringing the best technology to Bangladesh to improve everyday experiences for millions of users. Together, we’re not just managing data—we’re enhancing how people connect and communicate."