This free application allows customers to gain real-time visibility of the performance of their IoT devices inside Salesforce.

The IoT-X Message Connector app allows customers to synchronise monitoring alerts between IoT-X and Salesforce. This enables customers to manage device performance information inside their CRM (Customer Relationship Management) system.

Key Features

The IoT-X Message Connector app delivers:

• Real-Time Device Performance Alerts.

• Stream's award-winning IoT-X platform allows customers to gain organisation-wide visibility of their IoT devices in real-time.

• Create usage or performance business rules in IoT-X and the messages will be seamlessly routed into Salesforce.

• Raise Cases and Use Chatter to Manage Business Affecting Alerts.

• For business critical alerts, raise a case and assign it to the right member of staff to resolve, or discuss it in Chatter.

• Organisation-Wide Visibility of Alerts.

• Assign the alert to the right person and ensure that the right devices are being monitored 24/7.

Niall Strachan , Chief Software Architect at Stream, highlights the significance of the release of this app:

"By providing customers with the ability to embed key elements of IoT-X into their daily operations, Stream aim to make it as simple as possible for customers to engage with their portfolio of connected devices. Using the IoT-X Message Connector app, customers can quickly set up alerts in IoT-X and have the messages seamlessly routed to Salesforce. This provides organisation-wide visibility of alerts, which can be managed through the customer's existing support and CRM tools in Salesforce."

As stated by Stream’s CEO, Nigel Chadwick , Stream are continuing to innovate and push the boundaries of simplifying connectivity management for IoT devices:

"The IoT-X Message Connector app is a testament to the company’s philosophy of providing the most evolved PaaS (Platform as a Service) connectivity management software for wirelessly connected devices. The app aligns with Stream’s agnostic approach to enabling seamless integration with third-party applications and data analytics/storage nodes."

Get the App

The IoT-X Message Connector app is available to download for free from the Salesforce AppExchange - https://appexchange.salesforce.com/