Rakuten Mobile Unveils AI-powered Chat Assistant for 24/7 Customer Support

Tokyo - Rakuten Mobile, Japan’s newest and most modern mobile network, today announced the full-scale launch of its AI-powered chat support service, Rakuten Mobile AI Assistant 2.0. As of December 18, 2024, users can find answers to their questions about Rakuten Mobile, book appointments at Rakuten Mobile Shops and sign up for the Rakuten Saikyo Plan at any time, all year round with the new AI-powered chat assistant.

Rakuten Mobile AI Assistant 2.0 is a chat-based support service available via the Rakuten Mobile Saikyo Plan official website. The service is available to anyone – even those without a Rakuten ID, and enables users to easily find all the information they need from one convenient place. Users can discover information about Rakuten Mobile services, access relevant FAQ pages, compare plan prices with other providers, book appointments at Rakuten Mobile Shops, sign up for the Rakuten Saikyo Plan and more^*1.

As an AI-driven support service, it is available 24/7, allowing users to find solutions without having to search online, making it convenient to use whenever and wherever. Compared to traditional chat support services, Rakuten Mobile AI Assistant 2.0 offers more personalized support by providing tailored responses based on users’ specific questions. By doing so, the service lets users quickly access the information they are looking for, without unnecessary searching.

Additionally, Rakuten Mobile provides generative AI experiences to Rakuten Saikyo Plan subscribers through Rakuten Link AI, launched in October 2024. Now, as a new initiative, the company is extending AI-powered chat support services to all customers, not restricted to Rakuten Saikyo Plan subscribers, with the launch of Rakuten Mobile AI Assistant 2.0.

Going forward, Rakuten Mobile plans to expand its range of services and features leveraging Rakuten AI to ensure that all customers in Japan can enjoy the benefits of AI.