The Motion: Telcos are in the optimum position to manage customer happiness in an increasingly digital world

The motion was CARRIED at the event  - watch the live Q&A session discussing the motion (now available on-demand)

New technological developments such as 5G and ubiquitous fibre come with a promise of ‘better’ customer service and experience. However, with connectivity just one element making up the digital services that individuals and businesses consume, what will the role of the telcos be in shaping this experience. Can they step up and deliver high quality across all potential channels themselves or is it time for more of a channel play, accepting their relative role in the marketplace?

Expert Witnesses:

Bill Chang

CEO Enterprise Group, Singtel

Ros Singleton

Chair, UK5G

Phil Skipper

Head of IOT Business Development, Vodafone Business

Phil Jordan

Group CIO, Sainsburys

Phil Sorsky

SVP, Sales Service Provider International, Service Provider Sales EMEA, CommScope

Arguing For the Motion:

Graham Wilde

CEO and Co-Founder, BWCS

Arguing Against the Motion:

Chris Lewis

Managing Director, Lewis Insight

Moderator:

Guy Daniels

Director of Content, TelecomTV