Keeping the customer satisfied: Why true DSPs will lead the way
By Chris Lewis , Guy Daniels
Dec 4, 2020
- Published on:
- Friday, 4th December, 2020
- Featuring:
-
Bill Chang, CEO Enterprise Group, Singtel
Ros Singleton, Chair, UK5G
Phil Skipper, Head of IOT Business Development Vodafone Business
Phil Jordan, Group CIO, Sainsburys
Phil Sorsky, SVP, Sales Service Provider International, Service Provider Sales EMEA, CommScope
Graham Wilde, CEO and co-Founder, BWCS
Chris Lewis, Managing Director, Lewis Insight
Moderated by Guy Daniels, Director of Content, TelecomTV
Great Telco Debate: Panel and Motion
The Motion: Telcos are in the optimum position to manage customer happiness in an increasingly digital world
The motion was CARRIED at the event - watch the live Q&A session discussing the motion (now available on-demand)
New technological developments such as 5G and ubiquitous fibre come with a promise of ‘better’ customer service and experience. However, with connectivity just one element making up the digital services that individuals and businesses consume, what will the role of the telcos be in shaping this experience. Can they step up and deliver high quality across all potential channels themselves or is it time for more of a channel play, accepting their relative role in the marketplace?
Speakers
Expert Witnesses:
Bill Chang
CEO Enterprise Group, Singtel
Ros Singleton
Chair, UK5G
Phil Skipper
Head of IOT Business Development, Vodafone Business
Phil Jordan
Group CIO, Sainsburys
Phil Sorsky
SVP, Sales Service Provider International, Service Provider Sales EMEA, CommScope
Arguing For the Motion:
Graham Wilde
CEO and Co-Founder, BWCS
Arguing Against the Motion:
Chris Lewis
Managing Director, Lewis Insight
Moderator:
Guy Daniels
Director of Content, TelecomTV
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