Avaya awarded next-generation emergency services project in Turkey

Dubai, UAE: October 10, 2017: Avaya announced today it is has been awarded a project to deliver next-generation emergency services communications solutions in Turkey. The deal, part of Turkey’s NGCC112 emergency number project, will see Avaya equip Turkey’s emergency services with its eCall vehicle accident aid system, as well as enable emergency responders to communicate more effectively at the scene of any incident.

Avaya’s eCall solution is a potentially life-saving innovation that in the event of an accident allows telemetry data to be sent from a vehicle to the emergency services, giving the accurate location of the incident, vital information such as type of vehicle and the fuel used, and the number of passengers. Responders are able to reach the scene of an incident much faster and arrive better-equipped, helping to save lives.

To further support the efforts of emergency workers, Avaya is deploying unified communications solutions that will enable responders at the scene of the incident to send voice messages to the central situation control center and coordinate more effectively in the field. Incoming emergency calls can be collected and coordinated at a single point of contact and personnel updated as necessary.

Avaya is the global market leader in contact center solutions and offers mission-critical services to public safety organizations across the globe. Avaya’s eCall solution enables detailed automated calls, better positioning and use of data to enhance the emergency services’ ability to find and assist non-responsive victims, and has already been implemented in a number of countries in Europe.

Turkey has implemented the NGCC112 single emergency number project to provide a single point of contact for all emergency aid services in the country. The project is managed by the General Directorate of Provincial Administration of the Ministry of Interior.

“Providing better access to emergency services will save potentially hundreds of lives every year. The Ministry of Interior is working closely with companies that can provide the technical expertise we need to deliver next-generation emergency services. Avaya’s solutions will play a vital role in enhancing public safety in Turkey now and in the future.” Nurtaç Arslan, Asistant General Manger, Ministry of Interior.

“In emergency situations, literally every second counts, and reducing response times saves lives. Our eCall solution equips emergency services with the essential information they need for an effective rescue plan and allows responders to make vital decisions at the scene of the incident. We are extremely proud to have been entrusted by the Ministry of Interior to support the transformation of Turkey’s emergency services..” Nidal Abou-Ltaif, President, Avaya International .

The software to be used under 112 is prepared entirely by the team within the ministry. On the infrastructure that Avaya provided, the Ministry of Interior Engineers developed and implemented their SofFhPhone applications and other applications on Linux. By providing end-to-end Linux infrastructure to Avaya at this point, it has become the cornerstone of the project's call center and central office infrastructure.

Another feature to be added to the system is providing people with hearing and speech and language deficiencies access to emergency aid services quickly, efficiently and easily. People with hearing and language impairment will be provided with access to Emergency Call Centers using simultaneous correspondence with smartphones, communicating with sign language, and lip-reading methods. Developed with the Ministry of Interior Engineers, this solution is built using Avaya's mobile video platform.